Re-defining Technical Support

@achurches wrote an insightful post titled “One Size Fits All”. He writes about the barriers to teacher creativity due in part to lack of flexibility from school and district administration and a locking down of technology by technical support staff.

I agree.

But teachers need help in working with tech staff. Allanah commented on “One Size Fits All” that we need to walk in each other’s shoes. Basically, let’s figure out how to communicate with each other.

I am on a mission to do three things:

  1. Help teachers/administrators talk to their tech staff. I am putting together this how-to that I will post here in the near future.
  2. Promote the right kind of professional development for technical staff. What are the issues in allowing access to wireless networks? How do you configure a device to allow for creative use? I am starting with a discussion about social learning tools with some very knowledgeable technical staff to identify the specific security issues that each presents (or not).
  3. Evangelize the construction of technical architectures that drive the right balance for learning and availability. In the absence of understanding the difference between administrative systems (that need to be secure and reliable) and teaching and learning systems (that need to be responsive and flexible), districts will choose a one-size-fits-all approach. Networks can and should be designed to support these two uses in different ways.

Wish me luck!

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